Technical Support and Hotline

Immediate or on-site intervention, technical assistance 7 days a week, and Hotline 24 hours a day.

Siveco Hellas customer support: The optimal customer service.

Customer Support is manned by highly qualified engineers regularly trained on our products’ updates as well as on any technological advancement. In order to ensure optimal service quality, they are in continuous contact with Product Services, R&D, Testing, Consultants and Technical Architects.

Online assistance via the Technical Centre Website allows you to:

  • Consult the technical requirements for each product range.
  • Consult the technical support standard procedures.
  • Consult our products’ standard specifications.
  • Consult the latest technical information.
  • Download updates and corrective patches.
  • Download documentation on our products.


  • The TeamViewer technical support tool that we use revolutionizes the way in which Customer Support interacts with our customers. This service makes it possible to launch an interactive session remotely and to post, diagnose and resolve technical problems online in a simple and fast manner.
  • This screen sharing also makes it possible for a support technician to demonstrate or explain a function directly on-screen.
  • The tool also makes it possible to gather technical information on a remote computer (e.g. Operating system, Service pack, IP Configuration, memory, applications held in memory etc.) in order to bring together all the necessary elements required to perform a diagnostic assessment.


  • The Technical Manager responsible for your account will arrive on site to resolve your problems and may be accompanied by a Product or R&D expert.
  • On site interventions can also be used as a training opportunity or a Speed Coaching session to help you optimize your use of Coswin.


  • Standard Maintenance Contract: You benefit from unlimited technical assistance and a secured access to our technical website.
  • Silver Maintenance Contract: In addition to the above you will also have use of the TeamViewer technical support tool, access to the knowledge database of our products, access to online management of your account, and the possibility to follow your incident online.
  • Gold Maintenance Contract: In addition to the above, there is the guarantee of a personalized follow-up thanks to the exclusive assignment of a Technical Manager to your account. This ensures you receive an intervention within an agreed period of time.


The Siveco Hellas telephone support service is available from Monday to Friday, 9am to 6pm (+2GMT).
Our various international teams manage technical support 24 hours a day:

  • The West European and Africa regions are handled by the Siveco France Hotline.
  • The Asia and Pacific regions are handled by the Siveco China Hotline.
  • The Americas are covered by The Siveco Brazil Hotline.